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This accessibility statement applies to Highcliffe Medical Centre’s website and the domain of the same name.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Compliance Status

Highcliffe Medical Centre is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Aspects of this website that are not fully accessible:

  • The SystmConnect bottom slide-in pop-up

Non-accessible content

The content listed below is non-accessible for the following reasons:

  • The SystmConnect bottom slide-in pop-up

What we’re doing to improve accessibility

We continually monitor the accessibility compliance of our site and any updates made we follow strict WCAG 2.1 (AA) guidelines criteria.

Highcliffe Medical Centre strives to ensure that its services are accessible to people with disabilities. Highcliffe Medical Centre has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on Highcliffemedicalcentre.co.uk

highcliffemedicalcentre.co.uk makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows highcliffemedicalcentre.co.uk to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

The highcliffemedicalcentre.co.uk accessibility menu can be enabled either by hitting the tab key when the page first loads or by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.


Highcliffe Medical Centre continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan Highcliffemedicalcentre.co.uk with UserWay’s Accessibility Scanner to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on highcliffemedicalcentre.co.uk fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on highcliffemedicalcentre.co.uk or require assistance with any part of our site, please contact us during normal business hours and we will be happy to assist.

Contact Us

If you wish to report an accessibility issue, have any questions or need assistance, please contact Highcliffe Medical Centre Customer Support as follows:

Email: julio.pereira@dorsetgp.nhs.uk
Phone: Phone: 01425 272203

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Our surgery has audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

This statement was prepared on 3rd June 2024. It was last reviewed on 3rd June 2024. against the WCAG 2.2 AA Standard. We performed a self-assessment by testing the home page and 10 random pages. Next review due 3rd June 2025.